Home :. Shipping & Returns

SHIPPING & RETURNS

 

Shipping charges

$10 (incl. GST) flat rate shipping fee within Australia and NZ for orders under $100. Free shipping for orders $100 and over.

 

Shipping Insurance

All goods are insured during transit.

 

Delivery information

We make every effort to process, package and dispatch all online orders within 24 hours.

Orders placed on Saturdays, Sundays and public holidays are processed the following business day.

Delivery times may vary from state to state, however for delivery within Australia and NZ packages will generally arrive within 3 business days.

In the case that the order is accepted and Pevonia online store is unable to deliver to the requested area, our customer service will contact you to re-arrange an alternative delivery.

We cannot guarantee specific delivery times. We will do our best to deliver it on time and if the delivery requires a VIP courier it will be at the customer's expense.

In the event that ELES Cosmetics is unable to deliver, we will inform the customer as soon as possible and attempt to re-deliver on the following business day.

 

Cancellations

If you decide to cancel your order with a minimum of 48 hours prior to the requested delivery date, we will process a credit note for the same amount as your purchase. The credit can be used at a later occasion (without any expiry date). NO cancellations will be permitted within 48 hours of requested delivery. If the order has been arranged and we are in the process of delivering it, we cannot issue you a credit note and the parcel will be delivered according to your instructions.

 

Need to return an item?

Simply contact our customer service department by phone or email.

All CLAIMS MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT OF SHIPMENT. ALL PACKING MATERIAL MUST BE SAVED.

No refunds, credits or replacements are offered if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an Order.

If your product arrives damaged or you find it defective after delivery and a valid claim is received by Customer Service, Pevonia Botanica will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 3 day period Pevonia Botanica, customer service management will consider each claim on a case by case basis.

If a claim is made outside of the 3 day window, you may be required to return the Product to us at your expense, within 10 working days from when the arrangement is made. All Products must be packed in the original packaging including any accessories and documentation that was shipped with the product.

 

Organising the Return of Products

When a Replacement Product is arranged:

  • A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
  • The delivery time for the replacement Product will be the same as stated for the original Product.

When a Refund is arranged:

  • Refunds include all shipping and associated costs for the Product being returned.
  • No refund will be given to you until the Pevonia online store has received the Product from you.
  • Refunds will be issued by cheque or a credit to 'Your Account' with the Pevonia online store. Where a credit is organised for 'Your Account' you have the option of cashing-out 'Your Account' at any time.

 

 

James Lovett
Warehouse Manager
Phone: +61 2 9948 1667
or Click Here to send an e-mail